FAQs
complimentary lids
all of our candles come with a bamboo lid that features a sealed top, which is designed to keep the contents fresh and help contain smoke when extinguishing the flame. since all of our pieces are handmade, some are a bit more filled with wax than others but it will not affect the burning process. lids will always be included regardless of the fill line.
soy wax bubbles
given the makeup of soy wax, some candles may appear to have small bubbles or wet spots — this is just a property of the soy composition and it will not affect the candle burning process. it’s a casualty of using soy wax, but we feel it's worth the trade-off to use all natural, chemical-free ingredients!
sizing
all of our candles (both round and square) are 10 oz. with ~30 hours of burn time. they work well in small to medium rooms to achieve maximum scent throw.
how to burn
do not trim wick before first lighting
allow wax to reach edges during first burn
trim wick before relighting
max burn time 3 hours
stop burning at 1/4 in. of melted wax
use lid after extinguishing the flame to minimize smoke
glass may become hot
do not light in drafty areas
shipping
domestic ground shipping is a flat $5 per candle. each piece is thoughtfully and securely packaged to preserve its delicate, handcrafted nature. while we don’t currently offer international shipping, please reach out — we’re happy to explore the best way to serve you.
orders typically arrive within 3–5 business days, depending on your location. should any of our products arrive damaged, please let us know! we’ll always do our best to accommodate any issues.
sold out products
many of our candles are one-of-a-kind. if you see a design that you like and it’s sold out, please reach out to us and we’ll be happy to fulfill a custom request!
custom orders and inquiries
questions? thoughts? just want to chat? contact us! moonlywicks@gmail.com