FAQs

complimentary lids

all of our candles come with a bamboo lid that features a sealed top, which is designed to keep the contents fresh and help contain smoke when extinguishing the flame. since all of our pieces are handmade, some are a bit more filled with wax than others but it will not affect the burning process. lids will always be included regardless of the fill line.

soy wax bubbles

given the makeup of soy wax, some candles may appear to have small bubbles or wet spots — this is just a property of the soy composition and it will not affect the candle burning process. it’s a casualty of using soy wax, but we feel it's worth the trade-off to use all natural, chemical-free ingredients!

sizing

all of our candles (both round and square) are 10 oz. with ~30 hours of burn time. they work well in small to medium rooms to achieve maximum scent throw.

how to burn

do not trim wick before first lighting

allow wax to reach edges during first burn

trim wick before relighting

max burn time 3 hours

stop burning at 1/4 in. of melted wax

use lid after extinguishing the flame to minimize smoke

glass may become hot

do not light in drafty areas

shipping

domestic ground shipping is a flat $5 per candle. each piece is thoughtfully and securely packaged to preserve its delicate, handcrafted nature. while we don’t currently offer international shipping, please reach out — we’re happy to explore the best way to serve you.


orders typically arrive within 3–5 business days, depending on your location. should any of our products arrive damaged, please let us know! we’ll always do our best to accommodate any issues.

sold out products

many of our candles are one-of-a-kind. if you see a design that you like and it’s sold out, please reach out to us and we’ll be happy to fulfill a custom request!


custom orders and inquiries

questions? thoughts? just want to chat? contact us! moonlywicks@gmail.com